Phone
For anything urgent, like a rep who cannot check in or an invoice that will not print.
when it can't waitSupport & Hosting Service 04
Someone to call after go-live
Help when your team needs it, small changes when the business changes, and a server you never have to look after.
- Phone, WhatsApp, email
- Updates tested first
- Your data stays yours
Support deskOnlineToday
New warehouse for NashikDoneWhatsApp · Kulkarni Agro · 10:12
Rep can't check inSolvedPhone · location was off · 11:40
Add bank details to invoice printTodayEmail · accounts team · 14:05
Your BeatOS siteManaged cloud or your own server
- Running
- Backed up
- Update tested on a copy
Support
Ask the way your team already talks.
Reps message, accounts email, owners call. Every request is answered by people who know your setup.
Quick questions with a screenshot, straight from the phone the rep is holding.
send a screenshotChanges and requests that need detail, with a written record of what was done.
for the paper trailHow-to questions
Fixes when something breaks
Small changes to forms and prints
New users and roles
New reports
Month-end and year-end help
Hosting
Two good places to run it. You choose.
Either way it is the same BeatOS, and you can move between them later.
Managed cloud
Hosting run for you- Servers
- Run and watched for you
- Backups
- Taken automatically
- Updates
- Tested by us, then applied
- Best for
- Teams without their own IT staff
Your own server
In your office or your cloud account- Servers
- Yours, installed and kept by us
- Backups
- Set up to your own storage
- Updates
- Tested by us, applied with your OK
- Best for
- Companies with an IT team or data rules
No lock-inYour data, exportable any timeSame apps either way
Updates
How a new version reaches you.
New features without surprises on a Monday morning.
- New version
BeatOS releases an update.
- Tried on a copy
We apply it to a copy of your site and check your own forms, prints and reports.
- Your OK
We tell you what changes for your team, and agree a quiet time.
- Live
A backup is taken, the update goes live, and we watch the first hours.
FAQ
About support and hosting
What happens if something breaks?
Call or message us. Urgent problems, like reps unable to check in or invoices not printing, are handled first, and you hear back what caused it and how it was fixed.
Can we move from the cloud to our own server later?
Yes. A backup of your site can be restored on your own server, and the other way round.
Who can see our data?
Only the people you give access to. Our team works in your site only to help with your requests, under its own user account so every change is recorded.
Do you support customisations made by someone else?
Yes, after we review them. If something would break on the next update, we tell you before taking it on.
Other services
The rest of the rollout.
Keep it running, without the worry.
Tell us where your site runs today and what help your team needs.