Make to order
BOMs and work orders planned from customer orders, with costing.
- Order-driven planning
- Work orders
- Cost per machine
Industrial B2B Machinery, spares, service
Demos, service and key accounts on one record
For machinery, spares and industrial products: every demo, service call, contract and quotation sits on the customer's record, with targets by product and SLAs that warn you before they break.
- Customer 360
- Service with SLAs
- Targets by product
Service ticket
Spindle vibration · Line 2- SLA
- 1 h 40 m left
- Engineer
- On site 14:05
- Spare
- Bearing 6205
Customer 360
Deccan Fabrics- Contract
- AMC till Mar
- Open quotes
- ₹ 4.6 L
Engineer on site
Customer 360Everything on one page
Service with SLAsTickets and contracts
AI meeting minutesActions become tasks
Targets by productPace against the month
BeatOS ERP for industrial B2B companies
Make-to-order, spares and service, in one ERP.
Sales, production, stores and service share one record for every customer and machine.
Spares and serial numbers
Spares by warehouse and van, and serial numbers for every machine sold.
- Serial history
- Spares stock
- Reorder levels
Service contracts and AMC
Contracts with schedules, visits and billing for parts and labour.
- AMC billing
- Maintenance schedules
- Profit by contract
GST and accounts
GST invoices, receivables by customer and books updated as work happens.
- E-invoice
- Ageing
- P&L by product line
A working day
Demo in the morning, service by afternoon
Click a step to see what the sales and service team sees in BeatOS.
Customer 360
The whole account, before you walk in.
Sales, service and accounts all write to the same customer, so anyone meeting them knows the full story.
Visits7
This quarter, by 3 people. Last on 29 Oct.
ActiveOpen quotations₹ 4.6 L
Line 3 upgrade and a spares kit.
Follow up MonService1 open
AMC till March, 11 tickets this year.
Within SLAOrders this year₹ 38.2 L
Machines, spares and service.
Key accountOverdue₹ 1.2 L
One invoice, 38 days past due.
ChaseDecision makers4
Plant head, maintenance, purchase and the owner.
MappedThe apps
What industrial teams switch on.
Key-account sales and field service working from the same customer, the same stock and the same invoices.
What changes
From separate sales and service to one account.
Today
- Sales doesn't know about the open complaint
- Service calls logged on phone, SLAs guessed
- Meeting notes lost, promised actions forgotten
- Spares checked by calling the stores
- Targets reviewed once a month, too late
With BeatOS
- Sales, service and dues on one Customer 360
- Tickets with SLA clocks and automatic escalation
- AI minutes with actions that become tasks
- Spares reserved from BeatOS ERP stock on the ticket
- Targets by product with alerts when someone falls behind
Service SLAs
Know before a promise breaks.
Each ticket runs on the SLA from the customer's contract, and the right person hears about it before the time runs out.
- SLA policies by contract and priority
- Escalation matrix to the service head
- Breach and status reports
- Contracts and AMC renewals on the customer
Service ticketsLiveToday
ST-0418 · Spindle vibrationDeccan Fabrics · Suresh N.
On site1 h 40 mST-0421 · Sensor faultShree Polymers · Rahul P.
Assigned6 h 10 mST-0415 · Belt replacementKalyani Textiles · unassigned
At risk0 h 22 mST-0409 · Annual serviceMetro Packaging · AMC visit
ClosedmetEscalated: ST-0415 sent to the service head, 22 minutes left.
FAQ
From industrial sales and service teams
Dealers and direct accounts?
BeatOS covers channel partners and key accounts in the same system.
Book a demo →Can we manage AMCs and service contracts?
Yes. Contracts sit on the customer with their period and terms, and tickets run on the SLA that the contract sets.
Do engineers use the same app as sales?
Yes. Engineers see their tickets, check in on site and close with photos, while sales sees the same tickets on the customer's record.
Can spares come from our own stock?
Yes. Spares are picked from your warehouses in BeatOS ERP, and the spare invoice uses the customer's contract rates.
Which meeting tools work with the AI minutes?
Zoom, Google Meet and Microsoft Teams. The transcript is fetched, minutes and actions are drafted, and actions become tasks after review.
Other industries
Also running on BeatOS.
Every account, fully known.
See your customers, tickets and targets on one record.