Appointments
Patients book, reschedule or cancel online, and SMS and email reminders cut no-shows.
- Online booking
- Doctor availability
- Automatic reminders
Healthcare Hospitals, clinics, pharma
Hospitals, clinics and pharma, on one ERP.
For hospitals, clinics, diagnostic centres and pharmacies: appointments, patient records, wards, lab, pharmacy, billing and staff in one system. And for pharma and medical-supply companies: batch stock, distributor billing and medical reps on the same records.
City Care Hospital · todayLiveSample data
214OPD visits
80%Beds occupied
132Lab reports
₹3.4LPharmacy billed
AP
Dr Mehta · 46 appointmentsReminders sent by SMS and email · 3 rescheduled
On timeBD
Ward 3B · bed 12Discharged at 11:40 · cleaning before next admission
CleaningLB
Lab · CBC and lipid profileSample collected 09:15 · result due 13:00
In progressPH
Pharmacy · batch AMX-2611Expires in 30 days · 120 strips in stock
Near expiryWho it is for
Two sides of healthcare, one ERP.
Whether you care for patients or supply the people who do, the clinical work, the stock and the money sit on one record.
Hospitals and clinics
Run patient care and the hospital together.
Multi-speciality hospitals, nursing homes, clinics, dispensaries, diagnostic centres and physiotherapy practices.
- Appointments and reminders
- Patient records
- OPD and IPD
- Beds and wards
- Lab and radiology
- Pharmacy, billing and staff
Pharma and medical supply
Sell, stock and report with proof.
Pharma companies, medical-device and surgical-supply firms, and the distributors and stockists who serve them.
- Batch and expiry stock
- Distributor billing and schemes
- Medical rep call reports
- Doctor and chemist follow-ups
- Tour plans and expenses
- GST and accounts
Part 1 · Hospitals and clinics
Everything a hospital runs on, in one system.
From the appointment to the discharge bill, every department works on the same patient record, so nothing is written twice and nothing is lost between floors.
Patient records
History, prescriptions, reports and treatment plans in one record, available to every doctor who needs it.
- Medical history
- Prescriptions and reports
- Treatment plans
OPD and IPD
Registration, consultation, admission, treatment and discharge, with templates for common diagnoses and procedures.
- Encounters and assessments
- Clinical templates
- Follow-up visits
Beds and wards
Live occupancy by ward, with admissions, transfers, discharges and cleaning tracked bed by bed.
- Bed occupancy
- Transfers
- Cleaning turnaround
Lab and radiology
Test orders from the consultation, samples tracked, results delivered to the doctor and the patient.
- Test orders and approvals
- Sample tracking
- Faster reports
Pharmacy
Medicines tracked by batch and expiry, reordered on time, scanned by barcode and billed to the patient.
- Batch and expiry
- Automatic reorders
- Barcode billing
Billing and accounts
One bill for consultations, tests, rooms and medicines, posted to the books with a full audit trail.
- Consolidated bills
- Financial reports
- Audit trail
Staff, HR and payroll
Doctor and nurse rosters with clash alerts, attendance, leave and payroll, plus licence and certification renewals.
- Shift rosters
- Leave and payroll
- Certification renewals
NABH and ABDM
Document tracking, audit trails, certification workflows and renewal alerts that keep you ready for inspection.
- Document control
- Audit trails
- Renewal alerts
Medical equipment
Preventive maintenance schedules, warranties and service logs for every critical machine.
- Maintenance schedules
- Warranty tracking
- Service history
Stores and purchase
Medical supplies and consumables bought with approvals and issued to wards and theatres.
- Purchase approvals
- Ward issues
- Reorder levels
Help desk
Patient queries, report requests and staff tickets tracked from raised to resolved.
- Patient requests
- Internal tickets
- Resolution times
One patient's visit
From the booking to the discharge bill.
An example from a multi-speciality hospital: an outpatient visit that becomes a short admission. Every step adds to the same patient record.
Book and register
01Online appointment
The patient picks a slot with the cardiologist from the doctor's live availability.
AppointmentPatient
02Reminder
An SMS and email go out the day before, with a link to reschedule.
NotificationSystem
03Registration
The front desk confirms details and opens the patient's record, or finds the existing one.
PatientFront desk
Consult
04OPD consultation
Vitals, history and assessment are recorded in the encounter, from a template.
EncounterDoctor
05Lab and imaging
Tests are ordered from the consultation; the sample is tracked and results come back to the doctor.
Lab testRadiologyLab
06Decision to admit
The doctor orders a short admission for observation, with a treatment plan.
Admission orderDoctor
Admit and treat
07Bed assigned
A free bed in the cardiac ward is allotted, and occupancy updates for everyone.
Inpatient recordAdmissions
08Treatment and nursing
Medication, procedures and nursing notes follow the plan, shift by shift.
Treatment planDoctors, nurses
09Medicines from pharmacy
Medicines are issued by batch against the patient and added to the bill.
Pharmacy issuePharmacy
Discharge and bill
10Discharge
The discharge summary is written, the bed is released for cleaning, and a follow-up is booked.
DischargeDoctor, ward
11One final bill
Consultation, tests, room charges and medicines come together on one bill.
Sales invoiceBilling
12Payment and books
Payment is recorded and posted to accounts, department by department.
Payment entryAccounts
Running a clinic or a diagnostic centre?The same chain works without the admission: appointment, consultation or test, report and bill.
Beds and wards
Every bed, every ward, right now.
Admissions, transfers, discharges and cleaning update occupancy as they happen, so the admissions desk never has to call the ward to ask.
- Live occupancy by ward, room and bed
- Transfers between wards with the patient's record
- Beds released for cleaning at discharge, then marked ready
- Room charges added to the bill by the day
Bed occupancy · 14:00Sample data
| Ward | Occupied | Beds | Status |
|---|---|---|---|
| General ward | 42 | 48 | 88% |
| ICU | 9 | 10 | 90% |
| Private rooms | 18 | 24 | 75% |
| Day care | 6 | 12 | 50% |
| All wards | 75 | 94 | 80% |
Cleaning3 beds discharged this morning are being cleaned, and will be ready by 15:00.
Compliance and safety
Ready for the next inspection.
Every record carries who changed it and when, documents and certificates have owners and renewal dates, and patient data is open only to the people who need it.
NABH and ABDM
Document tracking, certification workflows and renewal alerts for accreditation and digital health requirements.
- Controlled documents
- Certification workflows
- Renewal alerts
Patient data protection
Access by role, a full audit trail, encrypted storage and regular backups for every patient record.
- Role-based access
- Audit trail
- Encryption and backups
Staff credentials
Registrations, licences, immunisations and health checks tracked for every doctor and nurse.
- Licence renewals
- Immunisation records
- Health checks
Equipment safety
Calibration and preventive maintenance on schedule, with a log for every machine.
- Preventive maintenance
- Calibration dates
- Downtime logged
Part 2 · Pharma and distribution
Batches, billing and medical reps, in one ERP.
Depots, distributors and medical representatives work on the same batches, prices and schemes, and every doctor call is backed by a GPS-verified report.
Batch and expiry stock
Stock by batch with expiry in every depot, with near-expiry reports.
- Batch-wise stock
- Expiry alerts
- First-expiry-first-out
Distributor billing and schemes
Price lists, schemes and credit limits for each distributor and stockist.
- Scheme billing
- Credit control
- Sales returns
Purchase and returns
Purchases from manufacturers and returns of expired stock.
- Purchase orders
- Expiry returns
- Bills matched
GST and accounts
GST invoices with e-way bills, and books by depot.
- E-invoice
- E-way bills
- Depot-wise profit
- 1. Tour planDoctors and chemists for the dayBeatOS app · Visits & Beats
- 2. Doctor callGPS-verified, products notedBeatOS app · Visits & Beats
- 3. Call reportVisit form filled on the spotBeatOS app · Visits & Beats
- 4. Follow-up callDoctor or distributor, next stepBeatOS app · Telecalling
- 5. Distributor orderBatch-wise stock and billingBeatOS ERP · Sales Order
- 6. Expense approvedChecked against tour policyBeatOS ERP · Expenses
Reports
The numbers a medical director and a sales head ask for.
Live, by department, doctor, ward, depot and month, without anyone compiling a register.
OPD visits by doctorAppointments, walk-ins and follow-ups
No-shows and reschedulesBy doctor and time slot
Bed occupancyBy ward, day and month
Lab turnaroundSample to report, by test
Pharmacy stock and expiryNear-expiry and reorder lists
Revenue by departmentOPD, IPD, lab, pharmacy
ReceivablesPatients and companies, by age
Equipment maintenanceDone, due and overdue
Staff rosters and attendanceDoctors, nurses and support staff
MR call reportsDoctor coverage by territory
Distributor salesBy product, batch and depot
Tour plan adherencePlanned against actual calls
The apps
What healthcare field teams use most.
Medical reps, service engineers and outreach teams work on the phone, on the same records as the ERP. Click an app to see it in detail.
How we implement
From first study to ongoing support.
Six steps, run by the BeatOS team with yours. Hospitals usually start with appointments, billing and pharmacy; pharma companies with stock, billing and their medical reps.
- 1StudyDepartments, patient flow or distribution networkERP Implementation
- 2ConfigureServices, wards, tariffs, items and price listsERP Implementation
- 3MigratePatients, stock by batch and balancesData Migration
- 4TrainFront desk, doctors, nurses, pharmacy, repsTraining
- 5Go liveWith our team alongside yoursERP Implementation
- 6SupportOngoing help, changes and updatesSupport & Hosting
FAQ
From hospitals, clinics and pharma teams
Your process is different?
Tell us how your hospital or sales team works today, and we will show it running in BeatOS ERP.
Book a demo →Does it cover hospitals and clinics?
Yes. Appointments, patient records, OPD and IPD, beds, lab and radiology, pharmacy, billing and staff all run in BeatOS ERP, alongside accounts and purchase.
Can patients book appointments online and get reminders?
Yes. Patients book, reschedule or cancel online, and reminders go out by SMS and email before the visit.
Does it help with NABH and ABDM?
Yes. Document tracking, audit trails, certification workflows and renewal alerts support accreditation and digital health requirements. We set these up with your quality team.
How is patient data protected?
Access is by role, every change is recorded in an audit trail, and data is encrypted and backed up on the hosting you choose.
Can the pharmacy track batches and expiry?
Yes. Medicines are tracked by batch and expiry, reordered from reorder levels, and billed by barcode.
Can we design our own call report for medical reps?
Yes. Visit forms are yours: products discussed, samples, feedback, and anything else your team must record.
How do you stop self-reported visits?
Every visit carries a GPS location and time from the phone, with fake-location apps flagged.
Can distributors be billed with schemes and credit limits?
Yes. Each distributor has price lists, schemes and a credit limit, applied on every order and invoice.
Related industries
Also configured for teams like yours.
See your hospital or pharma business on BeatOS ERP.
Bring one department or one depot. We will show it running end to end, on your own data.