# ERP Support and Hosting Services | BeatOS

> BeatOS ERP support after go-live by phone, WhatsApp and email, updates tested before release, and secure managed cloud hosting or your own server.

URL: https://beatoserp.com/beatos/services/support-hosting

[Home](https://beatoserp.com/beatos) / Services / Support & Hosting
Support & Hosting Service 04

# Someone to call after go-live

Help when your team needs it, small changes when the business changes, and a server you never have to look after.

[Talk about support](https://beatoserp.com/beatos#demo)
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- Phone, WhatsApp, email
- Updates tested first
- Your data stays yours

Support desk Online Today

New warehouse for Nashik Done WhatsApp · Kulkarni Agro · 10:12

Rep can't check in Solved Phone · location was off · 11:40

Add bank details to invoice print Today Email · accounts team · 14:05

Your BeatOS site Managed cloud or your own server

- Running
- Backed up
- Update tested on a copy

Support

## Ask the way your team already talks.

Reps message, accounts email, owners call. Every request is answered by people who know your setup.

### Phone

For anything urgent, like a rep who cannot check in or an invoice that will not print.

### WhatsApp

Quick questions with a screenshot, straight from the phone the rep is holding.

### Email

Changes and requests that need detail, with a written record of what was done.

How-to questions

Fixes when something breaks

Small changes to forms and prints

New users and roles

New reports

Month-end and year-end help

Hosting

## Two good places to run it. You choose.

Either way it is the same BeatOS, and you can move between them later.

Least to look after

### Managed cloud

Hosting run for you

Servers : Run and watched for you

Backups : Taken automatically

Updates : Tested by us, then applied

Best for : Teams without their own IT staff

### Your own server

In your office or your cloud account

Servers : Yours, installed and kept by us

Backups : Set up to your own storage

Updates : Tested by us, applied with your OK

Best for : Companies with an IT team or data rules

No lock-in Your data, exportable any time Same apps either way

Updates

## How a new version reaches you.

New features without surprises on a Monday morning.

- New version BeatOS releases an update.
- Tried on a copy We apply it to a copy of your site and check your own forms, prints and reports.
- Your OK We tell you what changes for your team, and agree a quiet time.
- Live A backup is taken, the update goes live, and we watch the first hours.

FAQ

## About support and hosting

We can take over support for an existing site after a short review.

[Talk to us →](https://beatoserp.com/beatos#demo)

**What happens if something breaks?**

Call or message us. Urgent problems, like reps unable to check in or invoices not printing, are handled first, and you hear back what caused it and how it was fixed.

**Can we move from the cloud to our own server later?**

Yes. A backup of your site can be restored on your own server, and the other way round.

**Who can see our data?**

Only the people you give access to. Our team works in your site only to help with your requests, under its own user account so every change is recorded.

**Do you support customisations made by someone else?**

Yes, after we review them. If something would break on the next update, we tell you before taking it on.

Other services

## The rest of the rollout.

## Keep it running, without the worry.

Tell us where your site runs today and what help your team needs.

[Talk about support](https://beatoserp.com/beatos#demo)[See the platform](https://beatoserp.com/beatos/platform)