# Industrial B2B ERP: Make to Order and Service | BeatOS > BeatOS for machinery, spares and industrial products: Customer 360, AI meeting minutes, service tickets with SLAs and sales targets by product. URL: https://beatoserp.com/beatos/industries/industrial-b2b [Home](https://beatoserp.com/beatos) / [Industries](https://beatoserp.com/beatos#industries) / Industrial B2B Industrial B2B Machinery, spares, service # Demos, service and key accounts on one record For machinery, spares and industrial products: every demo, service call, contract and quotation sits on the customer's record, with targets by product and SLAs that warn you before they break. [Book a demo for your team](https://beatoserp.com/beatos#demo) See a working day - Customer 360 - Service with SLAs - Targets by product Service visit · Line 2 Service ticket ST-0418 Spindle vibration · Line 2 SLA : 1 h 40 m left Engineer : On site 14:05 Spare : Bearing 6205 In progress Customer 360 Key account Deccan Fabrics Contract : AMC till Mar Open quotes : ₹ 4.6 L Engineer on site Customer 360 Everything on one page Service with SLAs Tickets and contracts AI meeting minutes Actions become tasks Targets by product Pace against the month BeatOS ERP for industrial B2B companies ## Make-to-order, spares and service, in one ERP. Sales, production, stores and service share one record for every customer and machine. ### Make to order BOMs and work orders planned from customer orders, with costing. - Order-driven planning - Work orders - Cost per machine [Explore →](https://beatoserp.com/beatos/erp/manufacturing) ### Spares and serial numbers Spares by warehouse and van, and serial numbers for every machine sold. - Serial history - Spares stock - Reorder levels [Explore →](https://beatoserp.com/beatos/erp/stock) ### Service contracts and AMC Contracts with schedules, visits and billing for parts and labour. - AMC billing - Maintenance schedules - Profit by contract [Explore →](https://beatoserp.com/beatos/erp/projects-assets) ### GST and accounts GST invoices, receivables by customer and books updated as work happens. - E-invoice - Ageing - P&L by product line [Explore →](https://beatoserp.com/beatos/erp/accounts) [See every module of BeatOS ERP →](https://beatoserp.com/beatos/erp) A working day ## Demo in the morning, service by afternoon Click a step to see what the sales and service team sees in BeatOS. Customer 360 ## The whole account, before you walk in. Sales, service and accounts all write to the same customer, so anyone meeting them knows the full story. Visits 7 This quarter, by 3 people. Last on 29 Oct. Active Open quotations ₹ 4.6 L Line 3 upgrade and a spares kit. Follow up Mon Service 1 open AMC till March, 11 tickets this year. Within SLA Orders this year ₹ 38.2 L Machines, spares and service. Key account Overdue ₹ 1.2 L One invoice, 38 days past due. Chase Decision makers 4 Plant head, maintenance, purchase and the owner. Mapped The apps ## What industrial teams switch on. Key-account sales and field service working from the same customer, the same stock and the same invoices. What changes ## From separate sales and service to one account. ### Today - Sales doesn't know about the open complaint - Service calls logged on phone, SLAs guessed - Meeting notes lost, promised actions forgotten - Spares checked by calling the stores - Targets reviewed once a month, too late → ### With BeatOS - Sales, service and dues on one Customer 360 - Tickets with SLA clocks and automatic escalation - AI minutes with actions that become tasks - Spares reserved from BeatOS ERP stock on the ticket - Targets by product with alerts when someone falls behind Service SLAs ## Know before a promise breaks. Each ticket runs on the SLA from the customer's contract, and the right person hears about it before the time runs out. - SLA policies by contract and priority - Escalation matrix to the service head - Breach and status reports - Contracts and AMC renewals on the customer Service tickets Live Today ST-0418 · Spindle vibration Deccan Fabrics · Suresh N. On site 1 h 40 m ST-0421 · Sensor fault Shree Polymers · Rahul P. Assigned 6 h 10 m ST-0415 · Belt replacement Kalyani Textiles · unassigned At risk 0 h 22 m ST-0409 · Annual service Metro Packaging · AMC visit Closed met Escalated: ST-0415 sent to the service head, 22 minutes left. FAQ ## From industrial sales and service teams BeatOS covers channel partners and key accounts in the same system. [Book a demo →](https://beatoserp.com/beatos#demo) **Can we manage AMCs and service contracts?** Yes. Contracts sit on the customer with their period and terms, and tickets run on the SLA that the contract sets. **Do engineers use the same app as sales?** Yes. Engineers see their tickets, check in on site and close with photos, while sales sees the same tickets on the customer's record. **Can spares come from our own stock?** Yes. Spares are picked from your warehouses in BeatOS ERP, and the spare invoice uses the customer's contract rates. **Which meeting tools work with the AI minutes?** Zoom, Google Meet and Microsoft Teams. The transcript is fetched, minutes and actions are drafted, and actions become tasks after review. Other industries ## Also running on BeatOS. ## Every account, fully known. See your customers, tickets and targets on one record. [Book a demo](https://beatoserp.com/beatos#demo)[Our support](https://beatoserp.com/beatos/services/support-hosting)