# Healthcare ERP: Hospitals, Clinics and Pharma | BeatOS > Healthcare ERP for hospitals, clinics and pharma: appointments, patient records, OPD/IPD, beds, lab, pharmacy and billing, plus medical rep reporting. URL: https://beatoserp.com/beatos/industries/healthcare [Home](https://beatoserp.com/beatos) / [Industries](https://beatoserp.com/beatos/industries) / Healthcare Healthcare Hospitals, clinics, pharma # Hospitals, clinics and pharma, on one ERP. For hospitals, clinics, diagnostic centres and pharmacies: appointments, patient records, wards, lab, pharmacy, billing and staff in one system. And for pharma and medical-supply companies: batch stock, distributor billing and medical reps on the same records. [Book a demo for healthcare](https://beatoserp.com/beatos#demo) See one patient's visit Jump to: Hospitals and clinics · Pharma and distribution City Care Hospital · today Live Sample data 214 OPD visits 80% Beds occupied 132 Lab reports ₹3.4L Pharmacy billed AP Dr Mehta · 46 appointments Reminders sent by SMS and email · 3 rescheduled On time BD Ward 3B · bed 12 Discharged at 11:40 · cleaning before next admission Cleaning LB Lab · CBC and lipid profile Sample collected 09:15 · result due 13:00 In progress PH Pharmacy · batch AMX-2611 Expires in 30 days · 120 strips in stock Near expiry Who it is for ## Two sides of healthcare, one ERP. Whether you care for patients or supply the people who do, the clinical work, the stock and the money sit on one record. Hospitals and clinicsRun patient care and the hospital together. Multi-speciality hospitals, nursing homes, clinics, dispensaries, diagnostic centres and physiotherapy practices. Appointments and remindersPatient recordsOPD and IPDBeds and wardsLab and radiologyPharmacy, billing and staff For hospitals and clinics → Pharma and medical supplySell, stock and report with proof. Pharma companies, medical-device and surgical-supply firms, and the distributors and stockists who serve them. Batch and expiry stockDistributor billing and schemesMedical rep call reportsDoctor and chemist follow-upsTour plans and expensesGST and accounts For pharma and distribution → Part 1 · Hospitals and clinics ## Everything a hospital runs on, in one system. From the appointment to the discharge bill, every department works on the same patient record, so nothing is written twice and nothing is lost between floors. ### Appointments Patients book, reschedule or cancel online, and SMS and email reminders cut no-shows. - Online booking - Doctor availability - Automatic reminders ### Patient records History, prescriptions, reports and treatment plans in one record, available to every doctor who needs it. - Medical history - Prescriptions and reports - Treatment plans ### OPD and IPD Registration, consultation, admission, treatment and discharge, with templates for common diagnoses and procedures. - Encounters and assessments - Clinical templates - Follow-up visits ### Beds and wards Live occupancy by ward, with admissions, transfers, discharges and cleaning tracked bed by bed. - Bed occupancy - Transfers - Cleaning turnaround ### Lab and radiology Test orders from the consultation, samples tracked, results delivered to the doctor and the patient. - Test orders and approvals - Sample tracking - Faster reports ### Pharmacy Medicines tracked by batch and expiry, reordered on time, scanned by barcode and billed to the patient. - Batch and expiry - Automatic reorders - Barcode billing ### Billing and accounts One bill for consultations, tests, rooms and medicines, posted to the books with a full audit trail. - Consolidated bills - Financial reports - Audit trail ### Staff, HR and payroll Doctor and nurse rosters with clash alerts, attendance, leave and payroll, plus licence and certification renewals. - Shift rosters - Leave and payroll - Certification renewals ### NABH and ABDM Document tracking, audit trails, certification workflows and renewal alerts that keep you ready for inspection. - Document control - Audit trails - Renewal alerts ### Medical equipment Preventive maintenance schedules, warranties and service logs for every critical machine. - Maintenance schedules - Warranty tracking - Service history ### Stores and purchase Medical supplies and consumables bought with approvals and issued to wards and theatres. - Purchase approvals - Ward issues - Reorder levels ### Help desk Patient queries, report requests and staff tickets tracked from raised to resolved. - Patient requests - Internal tickets - Resolution times One patient's visit ## From the booking to the discharge bill. An example from a multi-speciality hospital: an outpatient visit that becomes a short admission. Every step adds to the same patient record. ### Book and register 01 Online appointment The patient picks a slot with the cardiologist from the doctor's live availability. Appointment Patient 02 Reminder An SMS and email go out the day before, with a link to reschedule. Notification System 03 Registration The front desk confirms details and opens the patient's record, or finds the existing one. Patient Front desk ### Consult 04 OPD consultation Vitals, history and assessment are recorded in the encounter, from a template. Encounter Doctor 05 Lab and imaging Tests are ordered from the consultation; the sample is tracked and results come back to the doctor. Lab test Radiology Lab 06 Decision to admit The doctor orders a short admission for observation, with a treatment plan. Admission order Doctor ### Admit and treat 07 Bed assigned A free bed in the cardiac ward is allotted, and occupancy updates for everyone. Inpatient record Admissions 08 Treatment and nursing Medication, procedures and nursing notes follow the plan, shift by shift. Treatment plan Doctors, nurses 09 Medicines from pharmacy Medicines are issued by batch against the patient and added to the bill. Pharmacy issue Pharmacy ### Discharge and bill 10 Discharge The discharge summary is written, the bed is released for cleaning, and a follow-up is booked. Discharge Doctor, ward 11 One final bill Consultation, tests, room charges and medicines come together on one bill. Sales invoice Billing 12 Payment and books Payment is recorded and posted to accounts, department by department. Payment entry Accounts Running a clinic or a diagnostic centre? The same chain works without the admission: appointment, consultation or test, report and bill. Beds and wards ## Every bed, every ward, right now. Admissions, transfers, discharges and cleaning update occupancy as they happen, so the admissions desk never has to call the ward to ask. - Live occupancy by ward, room and bed - Transfers between wards with the patient's record - Beds released for cleaning at discharge, then marked ready - Room charges added to the bill by the day Bed occupancy · 14:00 Sample data | Ward | Occupied | Beds | Status | | General ward | 42 | 48 | 88% | | ICU | 9 | 10 | 90% | | Private rooms | 18 | 24 | 75% | | Day care | 6 | 12 | 50% | | All wards | 75 | 94 | 80% | Cleaning 3 beds discharged this morning are being cleaned, and will be ready by 15:00. Compliance and safety ## Ready for the next inspection. Every record carries who changed it and when, documents and certificates have owners and renewal dates, and patient data is open only to the people who need it. ### NABH and ABDM Document tracking, certification workflows and renewal alerts for accreditation and digital health requirements. - Controlled documents - Certification workflows - Renewal alerts ### Patient data protection Access by role, a full audit trail, encrypted storage and regular backups for every patient record. - Role-based access - Audit trail - Encryption and backups ### Staff credentials Registrations, licences, immunisations and health checks tracked for every doctor and nurse. - Licence renewals - Immunisation records - Health checks ### Equipment safety Calibration and preventive maintenance on schedule, with a log for every machine. - Preventive maintenance - Calibration dates - Downtime logged Part 2 · Pharma and distribution ## Batches, billing and medical reps, in one ERP. Depots, distributors and medical representatives work on the same batches, prices and schemes, and every doctor call is backed by a GPS-verified report. ### Batch and expiry stock Stock by batch with expiry in every depot, with near-expiry reports. - Batch-wise stock - Expiry alerts - First-expiry-first-out [Explore →](https://beatoserp.com/beatos/erp/stock) ### Distributor billing and schemes Price lists, schemes and credit limits for each distributor and stockist. - Scheme billing - Credit control - Sales returns [Explore →](https://beatoserp.com/beatos/erp/selling) ### Purchase and returns Purchases from manufacturers and returns of expired stock. - Purchase orders - Expiry returns - Bills matched [Explore →](https://beatoserp.com/beatos/erp/buying) ### GST and accounts GST invoices with e-way bills, and books by depot. - E-invoice - E-way bills - Depot-wise profit [Explore →](https://beatoserp.com/beatos/erp/gst) In the field · BeatOS app In the office · BeatOS ERP The same record moves through every step, so nobody types it twice. - 1. Tour plan Doctors and chemists for the day BeatOS app · Visits & Beats - 2. Doctor call GPS-verified, products noted BeatOS app · Visits & Beats - 3. Call report Visit form filled on the spot BeatOS app · Visits & Beats - 4. Follow-up call Doctor or distributor, next step BeatOS app · Telecalling - 5. Distributor order Batch-wise stock and billing BeatOS ERP · Sales Order - 6. Expense approved Checked against tour policy BeatOS ERP · Expenses [More on distribution with BeatOS ERP →](https://beatoserp.com/beatos/industries/distribution) Reports ## The numbers a medical director and a sales head ask for. Live, by department, doctor, ward, depot and month, without anyone compiling a register. OPD visits by doctor Appointments, walk-ins and follow-ups No-shows and reschedules By doctor and time slot Bed occupancy By ward, day and month Lab turnaround Sample to report, by test Pharmacy stock and expiry Near-expiry and reorder lists Revenue by department OPD, IPD, lab, pharmacy Receivables Patients and companies, by age Equipment maintenance Done, due and overdue Staff rosters and attendance Doctors, nurses and support staff MR call reports Doctor coverage by territory Distributor sales By product, batch and depot Tour plan adherence Planned against actual calls The apps ## What healthcare field teams use most. Medical reps, service engineers and outreach teams work on the phone, on the same records as the ERP. Click an app to see it in detail. How we implement ## From first study to ongoing support. Six steps, run by the BeatOS team with yours. Hospitals usually start with appointments, billing and pharmacy; pharma companies with stock, billing and their medical reps. Before go-live After go-live - 1 [StudyDepartments, patient flow or distribution networkERP Implementation](https://beatoserp.com/beatos/services/erp-implementation) - 2 [ConfigureServices, wards, tariffs, items and price listsERP Implementation](https://beatoserp.com/beatos/services/erp-implementation) - 3 [MigratePatients, stock by batch and balancesData Migration](https://beatoserp.com/beatos/services/data-migration) - 4 [TrainFront desk, doctors, nurses, pharmacy, repsTraining](https://beatoserp.com/beatos/services/training) - 5 [Go liveWith our team alongside yoursERP Implementation](https://beatoserp.com/beatos/services/erp-implementation) - 6 [SupportOngoing help, changes and updatesSupport & Hosting](https://beatoserp.com/beatos/services/support-hosting) FAQ ## From hospitals, clinics and pharma teams Tell us how your hospital or sales team works today, and we will show it running in BeatOS ERP. [Book a demo →](https://beatoserp.com/beatos#demo) **Does it cover hospitals and clinics?** Yes. Appointments, patient records, OPD and IPD, beds, lab and radiology, pharmacy, billing and staff all run in BeatOS ERP, alongside accounts and purchase. **Can patients book appointments online and get reminders?** Yes. Patients book, reschedule or cancel online, and reminders go out by SMS and email before the visit. **Does it help with NABH and ABDM?** Yes. Document tracking, audit trails, certification workflows and renewal alerts support accreditation and digital health requirements. We set these up with your quality team. **How is patient data protected?** Access is by role, every change is recorded in an audit trail, and data is encrypted and backed up on the hosting you choose. **Can the pharmacy track batches and expiry?** Yes. Medicines are tracked by batch and expiry, reordered from reorder levels, and billed by barcode. **Can we design our own call report for medical reps?** Yes. Visit forms are yours: products discussed, samples, feedback, and anything else your team must record. **How do you stop self-reported visits?** Every visit carries a GPS location and time from the phone, with fake-location apps flagged. **Can distributors be billed with schemes and credit limits?** Yes. Each distributor has price lists, schemes and a credit limit, applied on every order and invoice. Related industries ## Also configured for teams like yours. ## See your hospital or pharma business on BeatOS ERP. Bring one department or one depot. We will show it running end to end, on your own data. [Book a demo](https://beatoserp.com/beatos#demo)[See BeatOS ERP](https://beatoserp.com/beatos/erp)